I read the reviews on Ryan’s service from others and noticed someone I knew. I decided to try the service. I found Ryan courteous and knowledgeable. I found his answering calls or calling back above normal. His service was quick and thorough. He fixed operating system errors and network card errors on one system and reloaded the operating system on another along with testing a defective drive and replacing it with another unusable drive I had. No pressure to upsell or buy as with PC Laptops. More knowledgeable than Office Depot, less expensive than many places and everything was documented and paperwork done unlike others. I will use Ryan again.